iSystem Asia is a Management and Technology Consulting Company, focusing on Customer Relationship Management (CRM), Customer Experience Management (CX) and Business Process Management (BPM). Our services range from training, certification, consulting and system implementation.

We are CRM and BPM technology expert helping organizations in a wide range of industries such as telecommunications, banking, finance, aerospace, construction, FMCG, education, and government agency.

With a diverse group of passionate and competent people, we bring a unique and global approach to improving business’ efficiencies and simplifying its process.

Our value propositions

  • Experienced professionals with a solid practical, technical and industry-specific foundation
  • An agile team powered by passion, excellence and performance
  • An extensive and proven track records
  • A focus on people, process and a technology oriented approach
  • Hands on support during and post-project to ensure progressive implementations

Strategic Alliances

At iSystem Asia, alliances are essential to meet our objectives. iSystem Asia develop competencies and capabilities through strategic alliances. We team up with world-class organizations to ensure excellence.

Creatio is a global software company leading in the space of business process automation and CRM.

The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide.

More info on Creatio, please click here..


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Achmad Royhan,
Vice president of IT,

PT Citilink Indonesia

"As the fastest growing airline in the region, we need technology that supports our strategy of constant acceleration.
iSystem Asia helps us transform and grow rapidly, servicing our customers at jet speed!

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"We had a deep understanding on Customer Experience (CX) with excellent training method, and got insights on the importance of CX in service industry, especially information services of Central Bank that has wide range and borderless stakeholders/customers. Within a short time, we gained the capability in constructing customer journey.
Very powerful, The Best. "

Silvia Sri Mustika,
Ass. Director - Public Information Service,

Central Bank of Indonesia

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Renata Indriana,
CRM Division Head,

PT Serasi Autoraya, an ASTRA Company

"We’ve been working with iSystem Asia for more than 3 years (since 2016) and they have been helping us to develop the foundation of CRM across the organization. The foundation is important, since CRM is usually only associated with customer service, but the facts CRM scope is much bigger than that. iSystem Asia also has competent facilitators who are not only knowledgeable in CRM but also capable in implementing it at the same time."

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"Every business will always look for ways making business processes efficiently. Bpm’online has exceeded expectations, the system offer a very powerful CRM which can be implemented in B2B and this system has successfully oversee the process of obtaining project contract and optimize expert certification management in our company"

Ernawan, MBA
Senior IT Consultant,

PT Wijaya Karya (Persero) Tbk

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